Job Description

Job Summary:

We're ready to grow again into the new year with even more opportunities with our partners! We have a team ready for coaching and leadership in our Littleton Office that needs an energetic, focused leader who loves teamwork and the ability to help grow people in the plumbing division as well be the excavation lead for the company.

You'll be part of leadership team that includes our branch managers in Colorado Springs and Fort Collins. You'll enjoy a best in class work/life balance

Ready to take your plumbing career to the next level? Join Priority Plumbing and Heating, a leading local, family-owned company, and lead your own team of top-notch plumbers! Why choose us? Enjoy competitive pay, respect, opportunities for growth, and a supportive work environment!

Join a team renowned for excellence and integrity. At Priority Plumbing and Heating, our technicians earn top dollar and are dedicated to making a real impact in our community.

Excited to learn more? Schedule a 20-minute chat with us today to discover why our employees stay and thrive! We're hiring because we have more opportunities than we can handle.

As a company, we strive to create a workplace environment that rewards leadership, responsibility and hard work while avoiding the high-pressure sales expectations that often lead to burn-out.

As our Denver Metro Plumbing Manager, you will be responsible for planning, executing and finalizing service repair while providing leadership and training to your team. You will help grow the market by onboarding new plumbers, managing large projects and ensuring all jobs are completed to plumbing code and to Priority expectations. You will maintain a sense of urgency, responsibility and resourcefulness to support and lead all Denver Metro plumbing work.

Principle Duties and Responsibilities

Management of Service Technicians

• Lead and train all pluming service technicians.
• Review weekly payroll time sheets for technicians. Review to ensure hours worked and commissions paid is accurate.
• Monitor technician daily schedules to identify opportunities and manage workload.
• Hold all service technicians accountable to keep work sites clean and clear of unnecessary material and/or debris and leave the property "better than we found it".
• Assist in timely resolution of customer issues or complex technical problems confronted by the technicians.
• Participate in scheduled weekly service meetings.
• Hands-on approach to ensure crews are completing quality installations.

Customer Service

• Ensure prompt and effective communication to Customers, Coworkers and Executive Staff.
• Resolve direct customer concerns/complaints and poor online reviews.
• Maintain appropriate documentation of communication with customers.
• Resolve invoice disputes with customers on a timely basis.
• Monitor the quality of our service and repairs in the field.

Office Functions

• Assist and provide support to Dispatch Team daily completing proposals as needed to ensure all proposals are completed and distributed in a timely manner.
• Verify PPE is being used by all employees on each site visit. Report all instances of injuries, near-misses, property damage, and safety concerns to ownership.
• Oversee fleet and warehouse/inventory management.

Minimum Requirements

• Minimum eight (8) years Plumbing service and installation experience
• Effective verbal and written communication skills
• Proactive communicator who responds with urgency
• Exemplifies problem solving skills and innovative thinking
• Ability to effectively present information and respond to questions from management and customers.
• Ability to calculate figures and amounts such as discounts, prorates, & percentages.
• Flexibility and exceptional multi-tasking abilities
• Superior organizational and time management skills
• Three (3) years supervisory or management experience required

Certificates, Licenses, Registrations

• Master Plumber License with the state of Colorado

Physical and Mental Demands

• Ability to sit or stand for extended periods of time
• Ability to lift a minimum of 85 pounds
• Ability to learn internet-based software/apps
• Experience with Microsoft Office Suite – Word, Outlook, and Excel

Priority Plumbing and Heating serves the greater Denver metro area providing drain cleaning, water line replacement, sewer line repairs/replacements, hydro-jetting, and plumbing services for our residential and commercial customers.

Disclaimer:

This job description is not meant to be an all-inclusive statement of every duty and responsibility that will be required of an employee in this position. Final job offer is contingent upon successful completion of personal background checks and drug testing. Priority Plumbing and Heating is an equal opportunity Employer.

Job Type: Full-time

Pay: $75k-$85k DOE plus commission and bonus (Estimated Total Comp: $100k-$150k)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

License/Certification:

• Master Plumber License (Preferred)
• Journeyman License (Preferred)
• Driver's License (Required)

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