Job Description

🇺🇸 Heads up! This role is based in-person at our office in Fulton Market West Loop area, Chicago ...  b ut there will be an 'on the ground' training period for 2 weeks in Australia shortly after starting (flights and accommodation all paid) ✈️🇦🇺 🙌

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🌎 About Askable

Hey 👋, we’re Askable - the world’s most loved user research platform. 

Founded in Australia, we've expanded to the UK and now the US, growing from a small team to over 70 talented individuals. With our newest office in Chicago, we're assembling a top-tier team to ensure a strong and successful expansion in the US market. Are you ready to be a key part of this journey? Read on.

Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we’d experienced firsthand. So, we set out to build a new way—one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights.

More than just a platform, Askable is a promise to unlock impact at scale.

By providing seamless access to high-quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and, ultimately, build things that matter.

Now with offices in Brisbane, London, and Chicago, we’re growing the team to bring Askable’s research power to researchers everywhere, so they can make smarter, user-driven decisions.

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🦄 Our Culture

Our culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.

We believe work should be fulfilling, exciting, and meaningful.  Here, you’re not just part of a team. You’re part of a community that cares about what they’re building and how they’re building it.

In fact, we take culture so seriously that we wrote a book on it. Our Culture Book guides what we stand for, how we work, and the values that unite us—because nothing beats winning with a team you genuinely love working with.

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💡 About the role

We’re looking for a   Revenue Operations Manager to drive the alignment and efficiency of our global marketing and sales operations . Your role is critical in enabling data-driven decisions, improving collaboration across teams, and optimising our processes for growth.

As a curious, proactive, and creative thinker, you’ll play a strategic and tactical role. This is an opportunity to optimise critical go-to-market foundations and own high-impact decisions that shape our success.

If you’re passionate about building scalable systems, enabling cross-functional alignment, and making data work smarter, this role could be your perfect fit!

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🛠 What You’ll Do

• Document & Improve Core Processes : Build and maintain key documentation regarding our policies, sales processes, and engagement rules.
• Optimise CRM (HubSpot) Usage : Ensure data accuracy, streamline workflows, automate repetitive tasks, and create insightful dashboards.
• Drive GTM Projects : Identify and execute global initiatives that create measurable and meaningful impact on our GTM funnel levers. Drive deep-dive root cause analysis on high-priority challenges related to growth objectives
• Monitor Key Metrics : Track key GTM metrics across the funnel, including: opportunity conversion rates, pipeline velocity, and KPIs to deliver actionable insights.
• Enhance Performance : Design account, territory, and quota allocations to maximise sales team efficiency.
• Enable Data Accuracy : Ensure data hygiene, enrichment, and lead scoring are optimised.
• Develop Sales Tools : Implement & improve systems for forecasting, pipeline management, and compensation planning.
• Manage Pipeline Creation and Optimisation : Collaborate with marketing and sales teams to build and refine the lead-to-revenue pipeline, ensuring seamless transitions and optimised conversion rates throughout the funnel.
• Lead Journey Tracking : Implement systems to accurately track inbound and outbound leads throughout their lifecycle, providing visibility into each touchpoint and stage of the customer journey.
• Thought Partner: Serve as a thought partner for sales leadership, with a focus on analytics and process infrastructure to support the growth and scale of the sales organisation.
• Plan : Partner in planning processes and own our sales/GTM revenue forecasting.

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🦉 Experience You’ll Bring

To hit the ground running in this role you’ll need:

• Experience : 3+ years in Sales, Marketing, or Revenue Operations, preferably in a high-growth startup environment.
• CRM Expertise : Experience in CRM management (Salesforce or HubSpot preferred).
• Analytical Skills : A knack for creating structure, automation, and efficiency in systems.
• Project Management : Experience leading cross-functional projects across multiple teams.
• Sales Knowledge : Deep understanding of B2B sales motions, pipeline management, and forecasting.
• Tech Skills : Proficiency with Salesforce, Hubspot, Looker Studio, CommonRoom, Clay, or similar tools is a plus.

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🚀 Skills & Attitude You’ll Need

• Winning with your team : You’ll be proud of the individual work you do, but find winning as team ultimately more fulfilling. This includes having the emotional maturity to give and receive constructive feedback to better the team as a whole.
• Independence & Curiosity : You won’t find cabinets full of step by step instructions at Askable. You’ll need to think on your feet, manage your own workflow, problem-solve roadblocks, proactively ask questions and take responsibility for the goals you set.
• Growth Mindset: You’ll enjoy the idea of a stretch goal and always be looking for opportunities to improve yourself, your team and the business.
• Learning quickly:  Ability to quickly learn and understand our product solutions and features and keep up to date as our offerings evolve

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🙌 Perks and Benefits

We'd love for you to be pumped about the role itself and believe that perks should just be the icing on the cake (not the driving factor for joining the team). Saying that, allow us to dangle a couple of small carrots to whet your appetite:

• Competitive Salary
• Askable Days:  a paid day off every month ( giving you a total of 7 weeks annual leave ! 🥳)
• Great Health Insurance
• 401k Matching
• Opportunities for international travel, including training in Australia
• Plus much more!... we'll be happy to talk about the rest during the interview process...

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☝🏼 Before you go...

If you’re reading this and are excited but a little scared because you don’t think you have it all, research shows that some people (particularly women and those in minority groups) are less likely to apply to a job unless they meet every single criteria.

At Askable, we’re committed to building diverse teams so we’d encourage you to apply even if your past experience doesn’t align perfectly with the requirements.

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